DNS Configuration

Skip to end of metadata
Go to start of metadata

DNS Configuration

MX Records

The first step in configuring your DNS is updating your MX records. MX records tell the world which server should receive e-mails destined for your domain, and deliver it to you.

You can usually find the MX records in the same Control Panel you use for managing your DNS. You can safely keep your website hosted with another provider and only use PolarisMail for the e-mail.

You should first remove all other MX records and then add the following, with the specified preference:

Name Preference
mx.emailarray.com       5
mx2.emailarray.com      10


Important
It is not recommended to create CNAME records within your domain that point to PolarisMail MX records and using those CNAME as your MX records.

Webmail Record

In order to take advantage of our Branding features, you must configure CNAME records within your domain for the webmail host.

For the Basic E-mail Service you must create:

CNAME Forwards to
webmail.<yourdomain.com> webredirect.emailarray.com

For the Enhanced E-mail Service you must create:

CNAME Forwards to
webmail.<yourdmain.com> webredirect.emailarray.com

Autodiscover Records

In order to simplify the configuration of modern e-mail clients such as Outlook and Thunderbird, as well as all your mobile devices,  you can now use our Autodiscover & Autoconfig web services to automatically configure these clients. You have to add two A records in the DNS for your domain:

Basic and Enhanced Accounts:
A record hostname Points to
autodiscover.<yourdomain.com> 69.28.212.195
autoconfig.<yourdomain.com> 69.28.212.195
Exchange Accounts:
A record hostname Points to
autodiscover.<yourdomain.com> 69.172.250.30
autoconfig.<yourdomain.com> 69.172.250.30

Visit the "Autodiscover & Autoconfig" page for more information

Mail Server Records (optional)

You can create CNAME records for your domain that point to the various PolarisMail incoming & outgoing servers and also to the admin/user control panels:

CNAME Forwards to
smtp.<yourdomain.com> smtp.emailarray.com
pop.<yourdomain.com> pop.emailarray.com
imap.<yourdomain.com> imap.emailarray.com
cp.<yourdomain.com> cp.emailarray.com

SPF Records

You must use the following SPF and Sender-ID records.

SPF: v=spf1 include:emailarray.com -all

DKIM Records

At the moment we don't support DKIM.

Labels:
None
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.