FAQ

Skip to end of metadata
Go to start of metadata
  1. What domain names can I use for my e-mail addresses ?
  2. How many e-mails can I send per day ?
  3. How many recipients can I send to in one message ?
  4. How to add a signature with embedded image in Basic WebMail (Afterlogic) ?
  5. How to add multiple accounts in Enhanced WebMail (Group Office) ?
  6. How to add HTML signatures in Enhanced WebMail ?
  7. How to create a distribution list in Enhanced WebMail ?
  8. How to sign and cryptograph e-mails digitally in Enhanced WebMail ?
  9. How to backup my email account ?
  10. Do you support Apple Push Notification ?


What domain names can I use for my e-mail addresses ?

PolarisMail offers customers the option to use the domain below for their e-mail accounts, if they don't have their own domain yet:

polarismail.net


How many e-mails can I send per day and what size ?

PolarisMail enforces a limit of 300 e-mails per day and up to 36 megabytes per e-mail. The primary reason is to limit the potential damage caused by computers infected with spam-sending trojans. After 300 e-mails have been sent from your account, you will receive the following error message when attempting to send further messages:

Unknown macro: {code}

462 Daily send limit reached. Please try again tomorrow

If you need to send more than 300 messages per day as part of your regular operation, please contact us at : support@polarismail.com

In the user control panel, option Track Deliveries, you are able to see how many messages the account has sent out in the last 24h.


How many recipients can I send to in one message ?

You can address up to 256 recipients in one single e-mail message. If you add more than 256, you will receive the following error:

Unknown macro: {code}

551 sorry, maximum number of recipients reached


How to add a signature with embedded image in Basic WebMail (Afterlogic) ?

After logged on to https://al.emailarray.com, click on Settings, on the top right, followed by Email accounts. Then, click on the Identity xxx text, where xxx is the e-mail account for which you wish to add a signature. Finally, click on the Signature tab, where you can setup your signature and embed an image (mountain icons to upload). Images should be in small proportion (ex: 150x48) and size (ex: 40 KBytes). When uploading images, prefer to upload an image rather than specifying an absolute link, to avoid the image being blocked by many recipients.


How to add multiple accounts in Enhanced WebMail (Group Office) ?

After logging in to Group Office, click the E-Mail link at the top.

Then, click on the Administration link and then choose Accounts.

Click Add to add a new account. In the first tab, Properties, specify the user's Name (with space / accents) account and E-mail address of the external account.

Still on the first tab, you can create a text signature, if desired. More info on how to create HTML signatures in our other FAQ.

In the Incoming mail tab, specify the hostname imap.emailarray.com, the account's e-mail address in the Username field and respective Password. Also select the SSL check box.

Click on OK and then Close.

You now have setup an external account and it shall appear on the folder tree, including separate Sent Items folder for it. When composing a new e-mail, you can select to use this secondary account instead of your primary one.

Note: If only want to use a different sender when sending e-mails, without setting such as sender external account, the procedure is similar to that previously seen.

After logging in to Group Office, click the on the E-Mail link at the top. Then, click on the Administration link and choose Accounts.

Double click on your account and navigate to the Identity tab. Click the Add button to add a new name, e-mail signature (optional), and finally click the OK button twice in a row. Now, you can choose another identity in the pull down menu From of the e-mail composition window.

How to add HTML signatures in Enhanced WebMail ?

To create signatures with images and / or HTML formatting (bold, font, etc.), please use the Templates feature.

Click on the Address Book link at the top.

Then click on the Administration link and navigate to the Templates tab.

Click on Add E-mail Template.

Enter a Name for your signature, type it's text and to insert your logo by clicking on the arrow pointing to the right on the HTML icon bar and selecting Insert image in the text > Add from PC, then choose the image from your local computer drive.

Click on OK and then Close.

Now we associate our account with the template.

Click on the E-mail link at the the top.

Then click on the Administration link and double-click the account with which you want to associate with the created template.

Navigate to the Identities tab and, again, double-click the account you want to associate with the template, go to the Templates tab and choose the desired template from the pull down menu.

Click on OK, OK again and Close.

How to create a distribution list in Enhanced WebMail ?

After accessing Group Office WebMail, on the black background bar, click on Address Book> Administration (below, in the blue background bar) > Addresslists.

Give your distribution list a name in the first tab (Properties) and in the Contacts tab, add desired addresses. Note you can add directly from your address book.

When sending a new email (Compose option), click on the Address Book button at the top of the compose window, followed by the Addresslists tab. Click on the contact list that you want to email, then click on one of the buttons to add (add to recipients in to, add to CC or add to BCC) and then click on Close.

How to sign and cryptograph e-mails digitally in Enhanced WebMail ?

After accessing Group Office WebMail, on the black background bar, click on Address Book> Administration (below, in the blue background bar) > Addresslists.

First of all, please open a ticket so that we can enable the possibility to sign and cryptograph e-mails for your domain.

Choose a vendor that sells S/MIME certificates. In this example, we will use the free StartCom, which does not diplay information about your or your company in the free certificates.

Or the StartCom site, click on Sign-up and complete the process. When request, choose security level High.

During the process, install the certificate in your Firefox browser.

After the certificate has been installed to Firefox, access Options > Advanced > Certificates > Certificates button > Personal tab and click on the Export button. You will need to type in a password for your exported .p12 certificate.

In Group Office Webmail, access E-mail > Administration > Accounts > double click on your e-mail account > S/MIME settings tab and click on the Select new PCKS12 certificate button, then upload your certificate which you exported from Firefox.

In the Group-Office password field, type in your e-mail account's password. You can choose always sign e-mails digitally, by enabling the respective checkbox or simply use the feature only when needed.

You can choose always sign e-mails digitally, by enabling the respective checkbox or simply use the feature only when needed.
click on OK and then Close.

When sending a new e-mail, click on the Extra options button/drop down menu, where you can choose to Sign or Encrypt with SMIME.

Ideal is to first send a digitally signed e-mail, so that the recipient can obtain your public certificate and add it to his address book. If you've received a digitally signed e-mail, webmail automatically saves the sender's public certificate in your contacts for that person, so that you can receive cryptographed emails from him.

How to backup my email account ?

For Windows platform, we recommend IMAP Size, which lets you easily backup your IMAP account and even search in multiple folders at once.

Other e-mail clients, such as Thunderbird, have features or plug-ins that also allow backup of an IMAP account.

Do you support Apple Push Notification

Yes we do.Although iOS devices support the IMAP protocol for synchronizing e-mail messages, they don't support the IDLE command which is used on other platforms to provide push notifications to the device. Apple implemented another protocol called Apple Push Notification which is much less taxing on the device's battery and which also provides instantaneous notification when a new e-mail arrives. PolarisMail fully supports the Apple Push Notification protocol out of the box, without any configuration being required on your device. It will automatically detect our capability and use it.

Labels:
faqs faqs Delete
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.