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h1. Retrain Messages |
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Sometimes it happens that messages are classified incorrectly by the filtering system. |
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A *false positive* refers to a message that was incorrectly classified as being Spam |
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A *false negative* refers to a message that was incorrectly classified as NOT being Spam |
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In other words, *false positive* messages end up in the Spam folder instead of the Inbox, while *false negative* messages end up in the Inbox instead of the Spam folder. |
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We have several methods to help retrain our system so that it doesn't make the same mistake again: |
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* In your configured IMAP account or in Webmail, simply drag the message from the Inbox to the Spam folder or vice-versa |
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* Retrain using the *Quarantine* feature of the User Control Panel: |
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** Go to {link-window:https://cp.emailarray.com|type=normal|icon=false|width=1024|height=600}https://cp.emailarray.com |
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{link-window} ** Log in using your full e-mail address ( [email protected] ) and current password. |
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** Click on *Quarantine* in the left menu |
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** Search for the Spam message by selecting the appropriate dates and message type |
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** Select whether you wish just to deliver the message or deliver and whitelist the sender or deliver and whitelist the sender's entire domain |
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** Click on *Submit* at the bottom of the page |
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* Forward the offending message to the specific retraining address as defined by your Administrator. Usually they are of the form: [email protected] & [email protected] |