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h1. Retrain Messages

Sometimes it happens that messages are classified incorrectly by the filtering system.

A *false positive* refers to a message that was incorrectly classified as being Spam.

A *false negative* refers to a message that was incorrectly classified as NOT being Spam.

In other words, *false positive* messages end up in the Spam folder instead of the Inbox, while *false negative* messages end up in the Inbox instead of the Spam folder.

We have several methods to help retrain our system so that it doesn't make the same mistake again:
* In your configured IMAP account or in Webmail, simply drag the message from the Inbox to the Spam folder or vice-versa and keep it there at least overnight
* Retrain using the *Spam Quarantine* feature of the User Control Panel:
** Go to {link-window:https://cp.emailarray.com|type=normal|icon=false|width=1024|height=600}[https://cp.emailarray.com]

{link-window}
** Log in using your full e-mail address ( [email protected] ) and current password.
** Click on the *Spam Quarantine* icon
** Search for the Spam message by selecting the appropriate date, optionally defining a search term and clicking on the *Display* button
** Mark the checkbox next to desired email and click on one following buttons: *deliver and whitelist* the sender, *deliver only* or *delete*
* Forward the offending message to the specific retraining address as defined by your Administrator. Usually they are of the form: [email protected] & [email protected]