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h1. Whitelist / Blacklist an e-mail address

PolarisMail automatically whitelists e-mail addresses that you communicate with, for your entire domain. For example, within your domain hosted with PolarisMail you have two users: [email protected] and [email protected]. If joe e-mails [email protected] , [email protected] will become whitelisted for both joe and amy. If [email protected] decides to write to [email protected] or [email protected], her e-mail will get through without being filtered. For more details on this, please see our page about [whitelist / blacklist on domain level|http://wiki.polarismail.com/display/Support/Manage+Whitelists+and+Blacklists].


You can also manually add an e-mail address to the whitelist or blacklist, as described below. Notice that the best way to add whitelist records is using the Spam  reports, as it automatically delivers the e-mail and adds sender to your  whitelist. Our system uses the Sender instead of the From in the e-mail  header, both for blacklist and whitelist, which is automatically done  if you authorize e-mails through spam reports. If you enter an e-mail  address manually to your black or whitelist and notice it doesn't work,  check the e-mail header and look for the *X-Barracuda-Envelope-From:* field, which should be used. Yet another possibility is that the sender  might change each time you receive a certain e-mail. In this case, you  can use [Rules|../../../../../../../../../../display/Support/Configure+Incoming+Support:Configure Incoming E-mail+ Rules] to delete undesired messages, based on part of the From header address or subject.

h4. Add an e-mail address to the whitelist

* Go to {link-window:https://cp.emailarray.com|type=normal|icon=false|width=1024|height=600}[https://cp.emailarray.com]

{link-window}
* Log in using your full e-mail address ( [email protected] ) and current password.
* Pass your mouse over the *Filtering* menu and choose Blacklist
* Make sure you have the correct domain selected in the pull down menu on the left side
* Click on the *New Whitelist* button
* In the text field next to *Address*, enter the e-mail address you wish to whitelist
* Select whether you still wish to check for viruses ( Recommended\! )
* Click on the *Add Whitelist* button

h4. Add an e-mail address to the blacklist

* Go to {link-window:https://cp.emailarray.com|type=normal|icon=false|width=1024|height=600}[https://cp.emailarray.com]

{link-window}
* Log in using your full e-mail address ( [email protected] ) and current password.
* Pass you mouse over the *Filtering* menu and choose Blacklist
* Make sure you have the correct domain selected in the pull down menu on the left side
* Click on the *New Blacklist* button
* In the text field next to *Address*, enter the e-mail address you wish to blacklist
* Click on the *Add Blacklist* button



h4. Remove an e-mail address from the whitelist or blacklist

* Go to {link-window:https://cp.emailarray.com|type=normal|icon=false|width=1024|height=600}[https://cp.emailarray.com]

{link-window}
* Log in using your full e-mail address ( [email protected] ) and current password.
* Pass you mouse over the *Filtering* menu and choose either *Blacklist* or *Whitelist*
* Make sure you have the correct domain selected in the pull down menu on the left side
* Click on "*\-*" icon (minus sign) next to the e-mail address you wish to remove