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Your mailbox password is the one you use when you log in to the Webmail or e-mail client, such as Apple Mail, Outlook or the mail app on your phone. If you have set up the email address on other devices, once you update the email password, you should update the settings of all your email clients to use this new password for IMAP and SMTP logins. |
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Your password must contain at least 8 characters, and at least one UPPERCASE letter, one lowercase, one number and one special character (,./!@#$%^&* etc.) |
1. Change your mailbox password from the Webmail
To change the password for your email address, login to the GroupOffice Webmail using your current password:
- Go to the Webmail
- Log in using your full email address and your current email password
- Click on the User icon from the top right to activate the menu. Then click on My account
- In the Account tab, in the Password section, you can fill in the new password.
- Fill in and confirm the new password. Please note the password must meet all the requirements.
- You can also generate a strong password by clicking on the Refresh arrow icon at the right of the Password field
- Click on the Update password and log me out from everywhere button. This will log you out of every device or email client.
- Your password was updated and you can now use it it to log back in.
2. Change your mailbox password from the User Panel
To change your password for your email address:
Go to the User Panel
- Log in using your full e-mail address ( [email protected] ) and your current email password.
- Click on the Password icon from the menu
- Enter your new password, confirm it and click on the Change button
You can also access the control panel directly from within Webmail:
- From the Group Office Webmail , click on the User icon to show the menu, and then go to User Settings. You will be automatically logged into your User Panel.
- For Atmail, click on the Admin link at the top right. (Please note the Atmail Webmail is not supported anymore)
- For AfterLogic, click on the Settings link (top right) > Control Panel > Access Control Panel button. (Please note the AfterLogic Webmail is not supported anymore)
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