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Welcome to PolarisMail our Support Documentation!

This wiki is your guide to setup any Basic, Enhanced or Exchange e-mail account.

Here you can find answers to frequent asked support questions and how to troubleshoot common e-mail issues.



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Yes. Our e-mail services have 30 days free trial, with unlimited usage and you will be notified before the trial ends. You will not be charged during this period and you can cancel at any time during this period.

However, we will ask you for your credit card information at signup. To avoid spam accounts while offering you unrestricted access to our services, we need to verify that you are a real person, with a valid card. PolarisMail will attempt (and release) a 12$ charge to validate your card. However, we won't charge your card during the 30 days trial and you will be notified before the trial ends.

No. PolarisMail is a monthly subscription service and as such can be cancelled at any time. You can choose other prepayment options, such as 3 months, 6 months or yearly. All subscriptions are non-refundable.

Yes, you can migrate existing emails to PolarisMail. Our support team can help you transfer your inbox from other providers to the new mailbox with no downtime.

Our Support team is available to help if needed, at no additional cost.

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titleGetting Started with Basic Configuration: how to configure a new e-mail address

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pageBasic Configuration
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titleFrequently Asked Questions
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titleDo you offer a free trial?
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titleAm I tied to a contract?
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titleCan I migrate my existing emails to PolarisMail? Will I experience any downtime?
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titleWhat is the setup and migration cost?

Configure a new e-mail address
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titleAccess to PolarisMail SpaceUseful Links
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PolarisMail Space

View and update billing and subscription details, download invoices.

* If you haven’t been moved to the new Billing Panel please send a request to [email protected]

Login here using Admin username or signup e-mail.
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titleBilling Panel
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titleAdmin Panel


Add and edit email accounts, aliases, distribution lists, view incoming logs and archive.

Login Log in here using your Admin username (could be the same as your signup e-mail if you didn't specify something else).


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titleWebmail


Your webmail URL depends on your domain name.

See how you can access your Webmail here.



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titleUser Panel


Access advanced settings for your e-mail address: forwards, backups, delivery rules, spam settings, last logins.

Login Log in here with your full PolarisMail e-mail address.

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titleWebmail

Access you e-mail from any device using your browser using these links:

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titleFiles


Your personal drive at PolarisMail. Upload, attach, share files from the cloud.

Login Log in here using your PolarisMail e-mail address and password.


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titleReseller Super Panel


Create new Admins, change branding for your Reseller account accounts and troubleshoot your customer's mail issues.

Login Log in here with your Super username (could be the same as your signup e-mail if you didn't specify something else).