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Welcome to PolarisMail Support Documentation!

This wiki is your guide to setup any Basic, Enhanced or Exchange e-mail account.

Here you can find answers to frequent asked support questions and how to troubleshoot common e-mail issues.



PolarisMail is your email hosting provider

Getting Started with Basic Configuration

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Frequently Asked Questions


Yes. Our e-mail services have 30 days free trial, with unlimited usage and you will be notified before the trial ends. You will not be charged during this period and you can cancel at any time during this period.

However, we will ask you for your credit card information at signup. To avoid spam accounts while offering you unrestricted access to our services, we need to verify that you are a real person, with a valid card. PolarisMail will attempt (and release) a 12$ charge to validate your card. However, we won't charge your card during the 30 days trial and you will be notified before the trial ends.




No. PolarisMail is a monthly subscription service and as such can be cancelled at any time. You can choose other prepayment options, such as 3 months, 6 months or yearly. All subscriptions are non-refundable.




Yes, you can migrate existing emails to PolarisMail. Our support team can help you transfer your inbox from other providers to the new mailbox with no downtime.



Our Support team is available to help if needed, at no additional cost.



PolarisMail Space



View and update billing and subscription details, download invoices.

* If you haven’t been moved to the new Billing Panel please send a request to [email protected]

Login here using Admin username or signup e-mail.



Add and edit email accounts, aliases, distribution lists, view incoming logs and archive.

Login here using your Admin username (could be the same as your signup e-mail if you didn't specify something else).



Access advanced settings for your e-mail address: forwards, backups, delivery rules, spam settings, last logins.

Login here with your full PolarisMail e-mail address.



Access you e-mail from any device using your browser using these links:

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Your personal drive at PolarisMail. Upload, attach, share files from the cloud.

Login here using your PolarisMail e-mail address and password.



Create new Admins, change branding for your Reseller account and troubleshoot your customer's mail issues.

Login here with your Super username (could be the same as your signup e-mail if you didn't specify something else).


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